Privacy Policy

The Esolvz Infotech Privacy Policy which is an integral part of these Terms and Conditions. If you have not yet reviewed the Esolvz Privacy Policy, then please do so prior to agreeing to these Terms and Conditions. You agree that beyond the Personal Information identified in the Privacy Policy, any information or data disclosed or sent to Esolvz over the telephone, electronically or otherwise, is not confidential or proprietary to you.

  • PERSONAL AND NON-COMMERCIAL USE LIMITATION Open or Close

    Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.

  • NO UNLAWFUL OR PROHIBITED USE Open or Close

    As a condition of your use of the Esolvz Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any Esolvz server, or the network(s) connected to any Esolvz server, or interfere with any other party's use and enjoyment of any of the Esolvz Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any Esolvz Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any Esolvz server or to any of the Esolvz Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any Esolvz Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Subscription Plan.

  • FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION: Open or Close

    Though Esolvz has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to Esolvz'S "fair use" policy. Under this policy, if at any time, in Esolvz'S sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then Esolvz reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, Esolvz reserves the right to suspend or terminate any Subscription Services of any Subscriber that Esolvz, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Esolvz; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.

  • COMMUNICATIONS SERVICES Open or Close

    Esolvz may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Esolvz'S employees and others as appropriate to your Service under a Plan Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.

  • USE OF COMMUNICATION SERVICES Open or Close

    You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not: Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).

    Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information. Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.

    Use any material or information, including images or photographs, which are made available through the Materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party. Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another"s computer or property of another.

    Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner.

    Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded. Restrict or inhibit any other user from using and enjoying the Communication Services. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service. Harvest or otherwise collect information about others, including e-mail addresses. Violate any applicable laws or regulations. Create a false identity for the purpose of misleading Esolvz or others. Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Materials or other user or usage information or any portion thereof.

    Esolvz has no obligation to monitor the Communication Services. However, Esolvz reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Esolvz reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.

    Esolvz reserves the right at all times to disclose any information as Esolvz deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Esolvz" s sole discretion. Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.

  • LINKINGOpen or Close

    You may not create hyperlinks to any portion of the Esolvz Portal, nor any Materials or Software posted therein.

  • INDEMNITYOpen or Close

    You agree to indemnify, defend, and hold Esolvz, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys" fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any intellectual property or other right of Esolvz or any other third party. You will cooperate as fully as reasonably required in Esolvz'S defense of any claim. Esolvz reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Esolvz. You agree immediately to notify Esolvz of any unauthorized use of your account or any other breach of security known to you.

  • GUESTS; LIMITED LICENSE TO USE OF Esolvz PORTAL Open or Close

    If you are not currently subscribed for a Service, then you are regarded as a "Guest". Usage of the Esolvz Portal by current Esolvz customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a "Guest". As a Guest you may use the Esolvz Portal and Materials specifically designated as available to guests on the Esolvz Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by Esolvz, (b) registering with Esolvz and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.

  • LIMITED LICENSES TO USE THE Esolvz PORTAL, MATERIALS AND SOFTWARE Open or Close

    As permitted through a Service, you may use Materials and Software posted on the Esolvz Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.

  • GENERAL LICENSE RESTRICTIONS Open or Close

    Any other use of the Esolvz Portal, Services, Materials or Software, other than as explicitly permitted by Esolvz is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to Esolvz and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.

  • USER RESPONSIBILITY Open or Close

    In connection with obtaining Services, you agree that you will: Cooperate with the Esolvz Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician's instructions. You must confirm that the following conditions are true: The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident; The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with Esolvz support personnel. Software/Data Backup: You understand and agree that Esolvz shall under no circumstance be responsible for any lost or corrupted software or data. Esolvz strongly recommends that you at all times maintain a complete data backup and disaster recovery plan. Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify Esolvz immediately of any unauthorized use of your account or any other breach of security. Esolvz will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Esolvz or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder. Esolvz or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

  • Choice/Opt-out Open or Close

    If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving these communications by replying to "unsubscribe" in the subject line in the email or contacting the Customer Care Team at the contact information below in the manner most convenient for you.

    Toll Free: 1-866-924-2484

    Email Us: info@esolvz.com

  • LINKS TO OTHER WEBSITES Open or Close

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  • WEBSITE SECURITY Open or Close

    This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or opens, when User is just 'surfing'. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies is added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.